Taken from The Proceedings of The XX ISPIM Conference 2009 Vienna, Austria - 21-24 June 2009 ISBN 978-952-214-767-7.

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http://www.ispim.org/members/proceedings/ISPIM2009/ISPIM/commonfiles/filess/11934199_Paper.doc

Facilitators and the Processes that they use to Support Problem-Solving in Teams: Results from the Research

Author(s)

Andrew O’Loughlin

Abstract

This paper is the second in a two-part study, which examines the processes that facilitators use to support problem solving in teams. Part 2 reports the results from the research, which was conducted over a twelve-month period (from June 2007 to June 2008) with fourteen facilitators in Australia. It is variously argued within the literature that process losses, which may act as inhibitors of team performance, and process gains, which also may serve to improve its productivity need to be carefully managed by the process facilitator in order to maximise a teams output. The research is qualitative and uses a self-reporting checklist, non-participatory observations and semi-structured interviews. Results from the study indicate that The Model of Process Facilitation has a high degree of validity, and that the processes contained within the model provide a robust framework for investigating the role of the process facilitator during problem solving workshops.

Keywords

Facilitation, Process Facilitators, Process Losses, Process Gains, Process Void, Facilitated Bridge.